Privacy Policy
This Privacy Policy explains how Learn How to Learn collects, uses, stores, and discloses personal information when you visit our website, contact us, purchase our products, register for our workshops or masterclass sessions, or otherwise interact with us.
We are committed to respecting your privacy and handling your personal information responsibly.
By accessing or using our website, or by providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, you should not use our website or provide personal information to us.
For any privacy-related enquiries, please contact: alan@learnhowtolearn.com.au
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will take effect when it is published on our website. Your continued use of our website after any changes are published will be taken as acceptance of the updated Privacy Policy.
We encourage you to review this page periodically.
Scope of This Policy
This Privacy Policy applies to personal information collected through:
• our website
• email communications with us
• contact forms, enquiry forms, and registration forms
• purchases of the Learn How to Learn book
• bookings for workshops and masterclass sessions
• downloads, digital materials, and related services
• other interactions you have with us online
This Privacy Policy does not apply to third-party websites, platforms, payment gateways, social media platforms, or external services that may be linked to or accessible through our website. Those third parties operate under their own terms and privacy policies.
Children
Our website and services are not directed to children.
We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us without authorisation, please contact us at alan@learnhowtolearn.com.au and we will take reasonable steps to address the issue.
The Information We Collect
We may collect personal information and other information from and about you, including:
Personal Information
This may include:
• your name
• email address
• phone number
• billing address
• shipping address
• payment-related information
• account or login details, where applicable
• information you provide when registering for a workshop or masterclass
• information you provide when contacting us or submitting an enquiry
• any other personal information you voluntarily provide to us
Transaction and Service Information
This may include:
• details of products or services you purchase
• booking details for workshops or masterclass sessions
• records of communications with us
• customer service or support enquiries
• preferences relevant to your orders, bookings, or participation
Website and Technical Information
When you use our website, we may automatically collect certain technical and usage information, such as:
• IP address
• browser type
• device type
• operating system
• referring pages
• pages visited
• date and time of access
• usage patterns and interaction data
• cookie or similar tracking data
How We Collect Information
We may collect information in the following ways:
• directly from you when you submit a form, place an order, register for a workshop or masterclass, subscribe to updates, or contact us
• automatically when you browse or interact with our website, including through cookies and similar technologies
• from third-party service providers who support our website, payment processing, analytics, marketing, order fulfilment, bookings, or communications
• from publicly available sources, where relevant and lawful
Why We Collect and Use Your Information
We may collect, hold, use, and disclose your information for purposes including:
• to provide our website and its features to you
• to process and fulfil orders for the Learn How to Learn book
• to manage bookings and participation for workshops and masterclass sessions
• to deliver digital materials, confirmations, updates, or customer support
• to communicate with you about your enquiries, orders, bookings, or account
• to maintain internal records
• to improve our website, products, and services
• to understand website traffic, usage behaviour, and performance
• to detect, prevent, and respond to fraud, misuse, technical issues, or security incidents
• to comply with legal obligations
• to send marketing or promotional communications where you have consented, or where otherwise permitted by law
Cookies and Analytics
Our website may use cookies, pixels, tags, and similar technologies to improve user experience, analyse traffic, remember preferences, and support website functionality.
These technologies may collect technical and usage information about how you interact with our website.
You can usually control cookies through your browser settings. However, disabling cookies may affect website functionality.
Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary for the operation of our business, including:
• payment processors
• website hosts and technology providers
• email, newsletter, or communication platforms
• booking, course, webinar, or event platforms
• shipping and fulfilment providers
• analytics and website performance tools
• contractors, advisers, or service providers who support our operations
• legal, regulatory, or government authorities where required or authorised by law
We may also disclose personal information:
• if you have consented
• where the disclosure is reasonably necessary to enforce our terms or protect our rights
• where we reasonably believe disclosure is necessary to prevent harm, fraud, unlawful activity, or security threats
Some of these third-party service providers may be located outside Australia or may store data outside Australia.
Overseas Disclosure
Some of our third-party website, email, cloud storage, booking, analytics, or payment service providers may store or process personal information outside Australia.
By using our website or providing your information, you acknowledge that your personal information may be handled outside Australia where reasonably necessary for our business operations.
Where practical, we will take reasonable steps to work with reputable service providers and to protect personal information handled through such systems.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
These steps may include:
• secure website hosting
• password protection and access controls
• restricted access to personal information
• use of reputable cloud-based service providers
• payment processing through third-party secure payment platforms
• general business and cyber security practices
However, no internet transmission or electronic storage method is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
Retention of Information
We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
• provide products and services
• maintain transaction and business records
• respond to enquiries or disputes
• comply with legal, tax, accounting, or regulatory obligations
• protect our legal interests
When information is no longer reasonably required, we may delete, destroy, or de-identify it.
Access and Correction
You may request access to personal information we hold about you, and you may request that we correct personal information if it is inaccurate, incomplete, or out of date.
Requests should be sent to alan@learnhowtolearn.com.au.
We may need to verify your identity before responding to a request. In some cases, access may be refused where permitted or required by law, but if that occurs, we will explain the reason where appropriate.
Marketing Communications
If you subscribe to our mailing list or otherwise consent to receiving promotional communications, we may send you updates about:
• the Learn How to Learn book
• workshops
• masterclass sessions
• future offers
• related educational content
You may opt out of marketing communications at any time by using the unsubscribe link in the communication or by contacting alan@learnhowtolearn.com.au.
Complaints and Concerns
If you have a concern or complaint about how your personal information has been handled, please contact us first at alan@learnhowtolearn.com.au with details of your concern.
We will review the matter and respond within a reasonable timeframe.
If the Privacy Act applies to the handling of your personal information and you are not satisfied with the outcome, you may have the option to raise the matter with the Office of the Australian Information Commissioner.
Contact
For questions, requests, corrections, or privacy concerns, please contact:
alan@learnhowtolearn.com.au