Terms of Purchase and Refund Policy

These Terms of Purchase and Refund Policy apply to all purchases made from Learn How to Learn through our website, by email, over the phone, at live events, or through any other sales channel we operate.


By purchasing any product or service from us, you agree to these terms.
We are committed to providing high-quality educational products, workshops, and masterclass experiences. This policy explains how purchases, payments, cancellations, credits, transfers, returns, and refunds are handled.


For all enquiries relating to purchases, cancellations, credits, transfers, returns, or refunds, please contact: alan@learnhowtolearn.com.au

Educational Disclaimer

All books, workshops, masterclasses, recordings, digital materials, and related content provided by Learn How to Learn are supplied for educational and informational purposes only.


Our products and services are intended to support personal growth, mindset development, learning, reflection, and self-awareness. We make no guarantee that you will achieve any specific personal, professional, financial, emotional, or business outcome as a result of purchasing or using our products or services.


Any testimonials, examples, or case studies are provided for illustrative purposes only and do not represent a guarantee of similar results.


You are solely responsible for how you interpret, apply, or act on any information, ideas, or materials provided by us.

General Refund Position

Customers are responsible for reviewing all product and service information carefully before completing a purchase.


Refunds are not provided for change of mind, except where expressly stated in this policy or where required by applicable law.


Any remedy offered under this policy, including refund, replacement, resupply, credit, or transfer, is subject to any rights or remedies that cannot lawfully be excluded.

Book Refund Policy

Learn How to Learn Book
The Learn How to Learn book is sold as a physical product. Please ensure all order details, including quantity and delivery information, are correct before finalising your purchase.

Refunds, Replacements, or Returns
A refund, replacement, or return may be approved where:

  • the wrong item was supplied

  • the book arrives damaged or faulty

  • the book is lost in transit and confirmed as such by the delivery carrier

  • multiple copies were purchased in error and the additional copies have not yet been shipped

  • a remedy is required under applicable Australian Consumer Law

To request a refund, replacement, or return, please contact alan@learnhowtolearn.com.au within 7 days of delivery and include:

  • your full name

  • your order number

  • photos of the item and packaging

  • a short description of the issue

If your request is approved, we may offer a replacement, refund, or other appropriate remedy.

Where a return is approved, the book must be returned in its original condition unless we advise otherwise.

Non-Refundable Situations
Refunds will generally not be provided for:

  • change of mind

  • incorrect quantity selections after dispatch

  • delays caused by shipping carriers outside our reasonable control

  • incorrect delivery details provided by the customer

  • failure to collect, accept, or rearrange delivery

If a parcel is returned due to an incorrect address or failure to collect delivery, we may resend the order once updated details are confirmed. Additional shipping charges may apply.

Workshop and Masterclass Refund Policy

Bookings
When you purchase access to a workshop or masterclass, you are reserving a place in a scheduled session. As places may be limited and planning occurs in advance, cancellation terms apply.


Cancellations with at Least 72 Hours’ Notice
If you cancel your booking at least 72 hours before the scheduled start time, you may elect to receive either:
• a credit equal to the amount paid, to be used toward a future workshop or masterclass, or
• a transfer of your booking to another available session of the same or similar value, subject to availability
Credits and transfers are generally provided in place of a cash refund unless otherwise determined by us or required by law.


Cancellations with Less Than 72 Hours’ Notice
If you cancel with less than 72 hours’ notice, you will generally not be entitled to a refund, credit, or transfer.
We may, at our sole discretion, offer a partial credit or transfer in exceptional circumstances, but we are not obliged to do so.


Non-Attendance
If you do not attend a booked workshop or masterclass and have not provided the required notice, your booking will be treated as forfeited. No refund will be issued. Any credit or transfer will be at our sole discretion.

Cancellation or Rescheduling by Us
If we cancel a workshop or masterclass, you will be offered either:
• a full refund, or
• a credit or transfer to a future session
If we reschedule a workshop or masterclass and you are unable to attend the new date, you may request either:
• a full refund, or
• a credit or transfer to a future session

Credits and Transfers

Any credit issued by us:
• must be used within the period specified at the time of issue, or if no period is specified, within 12 months
• is not redeemable for cash unless required by law
• may only be applied to eligible products or services offered by Learn How to Learn


Any approved transfer:
• is subject to availability
• may be limited in number per booking
• cannot be guaranteed for sold-out, discontinued, or substantially different sessions

Digital Content and Downloadable Materials

If you purchase a product or service through a payment plan, you are responsible for completing all payments under that plan.


If any payment is missed or declined, we reserve the right to suspend or terminate access to the relevant product, service, workshop, masterclass, or content until the account is brought up to date.


Amounts already paid are non-refundable except where required by law or where we agree otherwise in writing.


If you choose to use a third-party payment provider, lender, or finance option, you are solely responsible for reviewing and accepting their terms. We are not responsible for any separate agreement entered into with a third party.

Payment Plans

By attending any live or online workshop, masterclass, or event conducted by Learn How to Learn, you acknowledge and agree that we may record audio, video, photographs, screenshots, written comments, and related content for educational, promotional, marketing, archival, and content purposes.


You grant us permission to use your name, image, likeness, voice, comments, and participation in connection with such recordings and materials without further payment, approval, or review, unless otherwise prohibited by law.


If you do not wish to appear in recorded content, you must notify us in writing before the event at alan@learnhowtolearn.com.au. We will make reasonable efforts to accommodate such requests, but complete exclusion cannot be guaranteed in all group or public event settings.

We reserve the right to refuse service, deny entry, remove a participant, or revoke access to any product, workshop, masterclass, or event where a person engages in behaviour that is disruptive, abusive, threatening, unlawful, inappropriate, or otherwise detrimental to the experience of others or the integrity of the event.


Where access is removed due to participant misconduct, no refund, credit, or transfer will be provided unless required by law.

Refusal of Service and Participant Conduct

Links to Third-Party Websites

This website may contain links to third-party websites, platforms, or resources for convenience only.
We do not control, endorse, or assume responsibility for any third-party content, websites, products, services, privacy practices, or materials.


If you access any third-party website through a link on our website, you do so at your own risk.

Force Majeure

We are not liable for any delay, interruption, or failure to perform our obligations where such delay, interruption, or failure arises from events beyond our reasonable control.


This includes, without limitation:
• natural disasters
• pandemic or public health events
• internet or telecommunications outages
• power failures
• government restrictions or directions
• venue closures
• transport disruptions
• supplier or contractor failures
• any other event outside our reasonable control


Where reasonably possible, we may offer an alternative session, rescheduled date, credit, transfer, or other practical remedy.

Australian Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer law.


Where required by law, customers may be entitled to a repair, replacement, refund, resupply, cancellation, or other remedy depending on the nature of the issue.

Contact

If you have any questions about this Terms of Purchase and Refund Policy, or if you need assistance in relation to a purchase, cancellation, transfer, credit, return, or refund request, please contact:
alan@learnhowtolearn.com.au